For clients
Client Terms & Conditions
Cancellation Policy, Client Disclaimer and Package Terms
Payment of this invoice confirms that you have read, understood, and agreed to FitTitanSG's Terms & Conditions, Cancellation Policy, Client Disclaimer, and package terms.
1. Client Acknowledgement
By making payment or attending any FitTitanSG arranged session, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.
2. Role Of FitTitanSG
FitTitanSG operates as a fitness coach matching and coordination platform. We match Clients with suitable personal trainers based on goals, location, schedule, and preferences. Training sessions are conducted by independent coaches.
3. Package-Only Model
FitTitanSG operates on a package-only basis. After the trial session, Clients must purchase a training package minimum of 5-sessions to continue. Per session payments are not offered unless approved by FitTitanSG in writing.
4. Trial Session
The trial session is designed to assess compatibility between the Client and Coach. Trial session fees are non-refundable once the trial has been arranged and completed.
5. Session Scheduling
Sessions are arranged based on mutual availability between the Client and Coach. Clients are encouraged to schedule sessions in advance to secure preferred time slots.
6. Client Cancellation Or Rescheduling
Clients must provide at least 24 hours' notice to cancel or reschedule a confirmed session.
If a Client does not show up for a confirmed session within 1 hour without prior notice, the session will be counted as completed and deducted from the package.
7. Sickness, Emergency Or Urgent Matters
Due to unforeseen circumstances such as sickness, emergency, or urgent matters. Clients are advised to reschedule their session with the Coach as soon as possible.
8. Coach Cancellation Or Rescheduling
If the Coach is unable to attend a confirmed session due to sickness, emergency, urgent matters, or unforeseen circumstances, the Client will not be penalised.
FitTitanSG will work with the Coach and Client to reschedule the session. If the Coach becomes unavailable for an extended period, FitTitanSG may assist in assigning a replacement Coach, subject to availability and suitability.
9. Mid-Package Withdrawal By Client
Completed sessions and FitTitanSG's agreed package commission are non-refundable.
There will not be any refunds given if the Client chooses to withdraw from the package midway.
Refunds will only be paid out to Client if Coach decides to cancel mid-way through Client's package due to any unforeseen circumstances.
10. Coach Replacement
If the Client is not comfortable continuing with the assigned Coach due to compatibility issues, FitTitanSG may review the matter and assist with a Coach replacement where reasonable.
Coach replacement is subject to trainer availability, Client location, training goals, and schedule compatibility.
11. Gym Entrance Fees
Gym entrance fees are separate from coaching fees unless otherwise stated. Where applicable, FitTitanSG may absorb 50% of gym entrance fees for selected sessions according to the agreed package structure or promotion.
12. Client Health And Safety
The Client confirms that they are physically fit to participate in personal training sessions. The Client is responsible for informing FitTitanSG and the Coach of any injury, medical condition, medication, pregnancy, recent surgery, or health concern before training begins.
Clients should seek medical clearance before training if they are unsure whether exercise is suitable for them.
13. Assumption Of Risk
The Client understands that physical training carries inherent risks, including but not limited to muscle soreness, fatigue, injury, discomfort, or aggravation of existing conditions. The Client agrees to participate voluntarily and at their own risk.
14. Limitation Of Liability
FitTitanSG will take reasonable steps to match Clients with suitable Coaches. However, FitTitanSG shall not be liable for injuries, losses, claims, or damages arising from:
- Client's failure to disclose medical conditions
- Client's failure to follow safety instructions
- Client's own negligence or misuse of equipment
- Coach's independent actions outside FitTitanSG's instructions
- Incidents occurring at third-party gyms or facilities
This does not exclude liability that cannot legally be excluded under Singapore law.
15. Third-Party Gyms And Facilities
Training may take place at third-party gyms, private gyms, condo gyms, home gyms, Gympods, SAFRA gyms, or other agreed locations. Clients agree to comply with the rules, safety requirements, and entry policies of the training location.
FitTitanSG is not responsible for closures, rule changes, entry refusal, equipment issues, or incidents caused by third-party facilities.
16. Personal Data
The Client agrees that FitTitanSG may collect, use, and share necessary personal information with assigned Coaches for scheduling, training coordination, safety, payment, and service-related communication.
17. Contact
For cancellation, rescheduling, refund, or support matters, Clients should contact FitTitanSG directly through the official WhatsApp channel.
Questions about these terms? Message us on WhatsApp. Our general website terms are on the terms page.